Shipping Policy

1Overview

Bunaigharana is a premium handicraft brand headquartered in Jaipur, Rajasthan, India. We design and supply handcrafted goods — including textiles, jewellery, home décor, and artisan accessories — to retail consumers and business buyers across the globe. This Shipping Policy governs all orders placed through our official website (bunaigharana.com) and authorised B2B purchase channels.

By placing an order, you agree to the terms set out in this policy. We reserve the right to amend it at any time; the version in effect on your order date applies.

2Coverage & Eligibility

We ship to over 80 countries worldwide. If your country does not appear at checkout, please contact our export team at indiacraft86@gmail.com before placing an order — we may be able to arrange a custom shipment.

3Order Processing

All orders are processed from our fulfilment centre in Jaipur, Rajasthan. Orders received before 12:00 PM IST (UTC+5:30) on a business day are typically prepared for dispatch the same day.

• Business days: Monday – Saturday, excluding Indian public holidays.
• Made-to-order / custom pieces: Processing may take 5–15 additional business days depending on the item. The product page will indicate if this applies.
• B2B bulk orders: Lead times are confirmed in writing at the time of purchase order (PO) acceptance.
• An order confirmation email is sent immediately upon payment. A dispatch notification with tracking details is sent once the shipment is handed to the carrier.

4Domestic Shipping (India)

Delivery estimates exclude Sundays and public holidays. Remote pincodes may require 1–2 additional days. Shipping charges are calculated at checkout based on weight, destination, and service selected.

5International Shipping

International transit times are estimates and may vary due to customs clearance, carrier delays, or local delivery conditions. Shipping charges for international orders are calculated at checkout based on destination zone, weight, and selected service. Express international options are available for select zones.

6B2B & Wholesale Orders

Bunaigharana operates dedicated wholesale and international trade programmes for retailers, boutiques, interior design firms, export houses, and institutional buyers. B2B orders are governed by the terms in the signed Wholesale Agreement or Purchase Order Acceptance. In the absence of a signed agreement, this Shipping Policy applies in full.

• Minimum Order Quantity (MOQ): Varies by product category; please request our B2B catalogue.
• Incoterms: Default terms are EXW Jaipur unless otherwise agreed in writing. DDP, CIF, and FOB terms are available on request.
• Freight forwarder: Buyers may nominate their own freight forwarder. Coordination details must be provided at least 48 hours before the confirmed dispatch date.
• Packing & documentation: We provide commercial invoice, packing list, Certificate of Origin (CoO), and GST/IGST invoice. Phytosanitary or other specialist certificates must be requested at order stage.
• Insurance: Marine cargo insurance is the buyer's responsibility under EXW terms. We can arrange coverage at cost upon request.

7Customs, Duties & Taxes

Bunaigharana ships goods internationally in full compliance with Indian export regulations and the customs requirements of the destination country.

• Export documentation: All parcels are accompanied by accurate commercial invoices declaring the true value of goods. We do not under-declare values or mark shipments as "gifts" to circumvent duties.
• Import duties & taxes: For retail (DDP not selected) and EXW/FOB B2B shipments, all import duties, VAT, GST, and customs clearance fees in the destination country are the buyer's sole responsibility.
• HS codes: We apply correct Harmonised System (HS) codes for all product categories (primarily Chapter 57 – Carpets, Chapter 62 – Apparel, Chapter 71 – Jewellery).
• Refused/held shipments: If a shipment is held at customs due to the buyer's failure to pay duties or provide required documentation, redelivery or return shipping costs will be charged to the buyer.

We recommend consulting your local customs authority or a licensed customs broker before placing large international orders.

8Tracking & Delivery

• A tracking number is emailed upon dispatch. You can track your order via the carrier's website or through your account at bunaigharana.com/pages/orders.php.
• Delivery is made to the address provided at checkout. Bunaigharana is not responsible for failed deliveries due to incomplete or incorrect address information.
• For B2B shipments, a pre-alert with AWB/Bill of Lading details is sent to the nominated contact within 24 hours of dispatch.
• If a delivery attempt is unsuccessful and the parcel is returned to us, redelivery charges apply.

9Lost, Damaged & Delayed Shipments

We take great care in packing every order; however, transit damage or loss can occur. Please follow the procedure below:

1. Inspect upon delivery. Note any external damage to packaging before signing the delivery receipt. For B2B freight, note exceptions on the POD (Proof of Delivery).
2. Report within 48 hours. Contact us at indiacraft86@gmail.com or call +91 8104000022 with photos of the damaged goods and packaging, plus your order number.
3. Do not dispose. Retain damaged goods and packaging until we confirm our resolution process.
4. Claims reported after 7 days of delivery may not be accepted.

For parcels confirmed lost in transit (typically after 21 days for international), we will arrange a replacement or full refund at no additional cost to the buyer.

10Returns & Refusals

Our full returns policy is detailed in the Returns & Refund Policy. Key shipping implications:

• Approved return shipments must use the label provided by Bunaigharana. Returns sent without prior authorisation will not be accepted.
• Domestic return shipping is prepaid by Bunaigharana for defective or incorrect items. For change-of-mind returns, the customer bears the cost.
• International return shipping costs are the customer's responsibility unless the item is defective or we shipped the wrong product.
• B2B orders are non-returnable except where goods are materially non-conforming to the agreed specification, as governed by the Wholesale Agreement.

11Contact

For all shipping-related queries: